Eastern Shore
of Virginia
9-1-1 Communications Center
23201 Front Street, PO Box 337, Accomac ,
Virginia 23301-0337
We’re Here for Your Safety… Dial 9-1-1 for Any Emergency!
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Chairman Donnie Kellam & Krista Kilmon |
Kilmon Certifies as Registered
Public-Safety Leader Krista Kilmon, Senior 9-1-1 Communications Officer, recently achieved certification
as a Registered Public Safety Leader (RPL) by the Association of Public
Safety Communications Officials (APCO). The RPL program is designed for
individuals seeking to develop a solid foundation of management and
supervisory skills necessary for successful 9-1-1 Center and dispatch
operations and is a year-long training and certification program. The
certification includes skills related to managing organizations and change,
communicating with clarity and confidence, building connections and
consensus, enhancing team performance, and ultimately applying learned skills
to better the 9-1-1 and dispatch profession. Krista will be recognized
formally at the APCO International Conference in August 2020. Kilmon began
her career with the 9-1-1 Center in 2006, being promoted to Senior 9-1-1
Communications Officer in 2014. |
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Tonya Blake Recognized for 9-1-1 Service Communications
Officer Tonya Blake called an
end to her shifts as a Communications Officer in early 2020 in the face of health
issues. The 9-1-1 Commission presented
a Resolution of Appreciation for her service with the following highlights: WHEREAS, Tonya Blake has
served the Eastern Shore of Virginia 9-1-1 Commission since 2010 as both a
part-time and full-time 9-1-1 Communications Officer; and WHEREAS, Tonya Blake is a
proficient and competent 9-1-1 Communications Officer and demonstrates this
on a regular basis; and WHEREAS, Tonya Blake,
serving as a 9-1-1 Communications Training Officer for the 9-1-1 Center, is a
crucial contributor towards the development of new 9-1-1 Communications
Officers; and WHEREAS, her colleagues,
serving alongside her on the dispatch floor for the last decade, will miss
her, her professionalism, and her overall positive demeanor; now, THEREFORE, BE IT RESOLVED that the Eastern Shore of Virginia 9-1-1 Commission does hereby adopt this Resolution of Appreciation and thanks 9-1-1 Communications Officer Tonya Blake for her lengthy service to the Eastern Shore of Virginia 9-1-1 Center. |
Tanya Blake & Chairman Donnie Kellam |
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2018 Telecommunicator of the Year Carlee Parker Please join us in
congratulating Communications Officer Carlee Parker, our 2018
Telecommunicator of the Year! Carlee
is a huge asset to our 9-1-1 team and her dedication to the job does not go
unnoticed! Congratulations Carlee
Parker! Thanks to all our Communications Officers
for their dedication and service throughout the year. |
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9-1-1 Supervisor Crystal Simpson Selected As 2017 Line
Supervisor of the Year The Virginia Chapter of the
Association of Public-Safety Communications
Officials – International, Inc., awarded the Commonwealth’s 2017 Line
Supervisor of the Year award to Crystal Simpson, the Eastern Shore’s 9-1-1
Supervisor, at the NENA-APCO Spring Conference held in Virginia Beach on May 10. Presenting the award is Gabe Elias, Chapter
President. Crystal was recognized for
her outstanding dedication and commitment to 9-1-1 Center operations. She
finds ways to make the workplace a better environment, including stepping up
to help cover the dispatch floor when needed, listening to those she
supervises whether it be a personal matter or an idea to improve dispatch
floor operations, and overall being present and supportive for the staff of
the 9-1-1 Center. Congratulations, Crystal! |
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Mariner Recognized
for Outstanding Service
As 9-1-1 Commissioner On
August 1st, 2017, a Resolution of Appreciation was
presented to William “Bill” Mariner for his years of service on the Eastern
Shore of Virginia 9-1-1 Commission. Bill was a charter member of the 9-1-1
Commission, serving since its inception in 1990 until his recent passing on
August 6th, 2017, just several days after the Resolution was
presented. For twenty-seven years, Bill, as a member of the Greenbackville
Volunteer Fire Department, represented Accomack County EMS on the 9-1-1
Commission. The picture on the right, from the presentation on August 1st,
includes (from left to right), Jeffrey Flournoy (Director for the 9-1-1
Center), Donald Kellam (Chairman of the 9-1-1 Commission), Scott Chandler
(Consultant for the 9-1-1 Center), and Ben Byrd (9-1-1 Commissioner), with
Bill Mariner seated, holding the Resolution. View the Resolution of
Appreciation |
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9-1-1 Center Upgrades Emergency Call Handling
Equipment (CHE)
The Eastern Shore of Virginia 9-1-1 Commission recently installed and
upgraded its telephone call handling
equipment (CHE) to facilitate the handling and processing of emergency calls
for the Eastern Shore of Virginia 9-1-1 Center.
The new equipment and software, known as Emergency
CallWorks, was provided
by Motorola Solutions. Emergency
CallWorks’ solution provides an advanced, next-generation version of 9-1-1 that
is capable of moving beyond voice-only calls by processing multimedia
information into the call flow. Its browser-based workstation architecture
eliminates proprietary 9-1-1 switching hardware, simplifies operations and
provides cost-effective system implementation, allowing for remote monitoring,
service and support, with continuous delivery of innovative new features. The system provides additional integrated
mapping features to improve call handling by communications officers.
Additionally, new telephones
utilizing voice over internet protocol (VoIP) were installed to support
Emergency Operations Center functions.
That system is provided and supported by NeuBeam, a local internet and telephone
vendor.
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9-1-1 Center to
Upgrade Emergency Call
Handling Equipment (CHE) The Eastern Shore of Virginia
9-1-1 Commission recently sought proposals from vendors to provide, deliver,
install, and integrate new telephone call handling equipment (CHE) to
facilitate the handling and processing of emergency calls for the Eastern
Shore of Virginia 9-1-1 Center. Center
staff visited other sites, hosted demonstrations, and evaluated proposals
prior to recommending the successful vendor and product to the Commission. The new equipment and software,
known as Emergency CallWorks, will be provided by Motorola Solutions, and will
be installed this summer. “Emergency CallWorks’ solution
provides an advanced, next-generation version of 9-1-1 that will be capable
of moving beyond voice-only calls by processing multimedia information into
the call flow. Its browser-based workstation architecture eliminates
proprietary 9-1-1 switching hardware, simplifies operations and provides
cost-effective system implementation, allowing for remote monitoring, service
and support, with continuous delivery of innovative new features.” |
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Chairman Donald Kellam and
Director Jeffrey Flournoy execute contract with Motorola’s representative,
Neil Kunzler. |
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9-1-1 Commission Deploys Simulcast Radio Dispatch
and EMS Operations Channels
The Eastern Shore of Virginia
9-1-1 Commission placed a simulcast radio system for F1 (Rescue Dispatch) in
operation during June 2015. The system
allows transmitters at multiple sites to be keyed simultaneously to deliver
dispatch traffic shore-wide. Previously,
three separate transmitters were used based on the geographic location of the
call. When simulcasted, dispatches and
radio messages cover all areas; incidents in multiple geographic areas do not
have to be replicated. Additionally, the
Commission deployed a simulcast EMS operations channel that moves EMS radio
transmissions from the dispatch channel during July 2015. The EMS Operations channel utilizes multiple
repeaters to broadcast 9-1-1 radio traffic and rebroadcast field communications
shore-wide. As the EMS Operations
channel was readied for operations, field radios were reprogrammed.
Atlantic Communications was
awarded the contract to provide, deliver, install, and integrate the new
simulcast dispatch radio system and perform related tasks.
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Eastern Shore 9-1-1 Center is NOAA Weather–Ready
Nation Ambassador The Weather-Ready Nation
Ambassador initiative is an effort to formally recognize NOAA partners who
are improving the nation’s readiness against extreme weather, water, and
climate events. Eastern Shore 9-1-1 Center is committed to work with NOAA and
other Ambassadors to strengthen national resilience against extreme weather.
Additional information regarding Weather-Ready Nation can be found on the
National Weather Service website: http://www.nws.noaa.gov/com/weatherreadynation/ |
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Communications Manual
Amendments Through January 14, 2019 Incorporated
Changes in
Communications Manual By Date
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ESVA 9-1-1 Assumes 9-1-1 Services for Town of
Chincoteague
On Monday, November 18, 2013, the Eastern Shore of
Virginia 9-1-1 Communications Center transitioned and began receiving 9-1-1
calls that were previously routed to and processed by the Town of
Chincoteague. The Eastern Shore 9-1-1
Center will transfer any police related calls to the Chincoteague Police
Department for dispatch, but will directly dispatch fire and EMS calls to the
Chincoteague Volunteer Fire Company (Station 3).
On October 21, 2013, Chincoteague Town Council voted
to transition Chincoteague’s 9-1-1 services and the dispatch of Station 3 to
the ESVA 9-1-1 Center. The last several weeks have included planning for the
transition and the development of an agreement between the Town of Chincoteague
and the ESVA 9-1-1 Commission.
FOR ALL EMERGENCIES, DIAL 9-1-1
Non-Emergency
Phone Numbers: (757) 787-0911, 824-0911, 442-0911
9-1-1
Administration: (757) 787-0909
Copyright 2020,
Eastern Shore of Virginia 9-1-1 Commission
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Last Updated March 15, 2020