Eastern Shore
of Virginia
9-1-1 Communications Center
23201 Front Street, PO Box 337, Accomac , Virginia
23301-0337
Thanks to our Communications Officers for their dedication and service
throughout the year.
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Request for Proposals
EMS Operations Channel Expansion – Northern Accomack
County
The Eastern Shore of Virginia
9-1-1 Commission is seeking sealed proposals from a qualified two-way radio
communications company or service shop to provide, deliver, install, and
integrate a new transmit site for the existing EMS Operations Channel, a
simulcast/repeated channel for EMS radio communications in the Eastern Shore of
Virginia. Sealed proposals will be
received until 2:00 P.M., May 7, 2018, for services described herein and then
opened in public.
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Position Advertisement
9-1-1 Communications Officer
The Eastern Shore of Virginia 9-1-1 Commission is now accepting applications for
9-1-1 Communications Officers for immediate part-time openings, with a focus on
individuals potentially interested in future full-time advancement. The
qualified applicant will work rotating shifts, including weekdays, weekends,
and holidays, as well as fill in shifts as needed. Communications Officers are responsible for
answering 9-1-1 calls, verifying the callback number and address of the
emergency, determining the nature of the emergency and transferring the call or
dispatching the appropriate emergency response unit as required, as well as
other associated duties.
Minimum qualifications are a high
school diploma or equivalent, including some experience in keyboarding or
typing. Applicants must be able to speak
clearly and distinctly, understand and follow detailed directions, act quickly
and effectively during emergencies, and operate complex telecommunications
equipment. Desirable qualifications
include two years’ experience in law enforcement, fire, or emergency medical
services, and/or public safety dispatching. Applicants selected for employment
will be subject to a background investigation and drug screening.
Applications may be obtained at
the Eastern Shore of Virginia 9-1-1 Communications Center, 23201 Front St.,
P.O. Box 337, Accomac, Va. 23301 or by download. Applications are due by 3
p.m., April 12, 2018. The ESVA 9-1-1 Commission is an equal opportunity
employer.
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Mariner Recognized
for Outstanding Service
As 9-1-1 Commissioner On
August 1st, 2017, a Resolution of Appreciation was
presented to William “Bill” Mariner for his years of service on the Eastern
Shore of Virginia 9-1-1 Commission. Bill was a charter member of the 9-1-1
Commission, serving since its inception in 1990 until his recent passing on
August 6th, 2017, just several days after the Resolution was
presented. For twenty-seven years, Bill, as a member of the Greenbackville Volunteer Fire Department, represented
Accomack County EMS on the 9-1-1 Commission. The picture on the right, from
the presentation on August 1st, includes (from left to right),
Jeffrey Flournoy (Director for the 9-1-1 Center), Donald Kellam (Chairman of
the 9-1-1 Commission), Scott Chandler (Consultant for the 9-1-1 Center), and
Ben Byrd (9-1-1 Commissioner), with Bill Mariner seated, holding the
Resolution. View the Resolution of
Appreciation |
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ESVA 9-1-1 Center
Recognizes 2016 Communications
Officer of the Year On Wednesday
April 12, 2017, during National Telecommunicators Week, Communications Officer Casey Decker was recognized as the Eastern
Shore of Virginia 9-1-1 Center’s 9-1-1 Communications Officer of the Year for
2016. Serving as a 9-1-1 Communications Officer since 2014, she was nominated
by her co-workers and then selected to receive the award by a committee of
fire and EMS officials from both Accomack and Northampton counties. Decker,
also serves as a Training Officer for the 9-1-1 Center. The award was presented by 9-1-1 Center
Director Jeffrey Flournoy. Congratulations,
Casey! |
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9-1-1 Center Upgrades Emergency Call Handling
Equipment (CHE)
The Eastern Shore of Virginia
9-1-1 Commission recently installed and upgraded its telephone call handling
equipment (CHE) to facilitate the handling and processing of emergency calls
for the Eastern Shore of Virginia 9-1-1 Center.
The new equipment and software, known as Emergency CallWorks, was provided by Motorola Solutions.
Emergency CallWorks’ solution provides an
advanced, next-generation version of 9-1-1 that is capable of moving beyond
voice-only calls by processing multimedia information into the call flow. Its
browser-based workstation architecture eliminates proprietary 9-1-1 switching
hardware, simplifies operations and provides cost-effective system
implementation, allowing for remote monitoring, service and support, with
continuous delivery of innovative new features.
The system provides additional integrated mapping features to improve
call handling by communications officers.
Additionally, new telephones
utilizing voice over internet protocol (VoIP) were installed to support
Emergency Operations Center functions.
That system is provided and supported by Eastern Shore communications, a
local internet and telephone vendor located in Cape Charles.
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9-1-1 Center to
Upgrade Emergency Call
Handling Equipment (CHE) The Eastern Shore of Virginia
9-1-1 Commission recently sought proposals from vendors to provide, deliver,
install, and integrate new telephone call handling equipment (CHE) to
facilitate the handling and processing of emergency calls for the Eastern
Shore of Virginia 9-1-1 Center. Center
staff visited other sites, hosted demonstrations, and evaluated proposals
prior to recommending the successful vendor and product to the Commission. The new equipment and software,
known as Emergency CallWorks, will be provided by Motorola
Solutions, and will be installed this summer. “Emergency CallWorks’
solution provides an advanced, next-generation version of 9-1-1 that will be
capable of moving beyond voice-only calls by processing multimedia
information into the call flow. Its browser-based workstation architecture
eliminates proprietary 9-1-1 switching hardware, simplifies operations and
provides cost-effective system implementation, allowing for remote
monitoring, service and support, with continuous delivery of innovative new
features.” |
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Chairman Donald Kellam and
Director Jeffrey Flournoy execute contract with Motorola’s representative,
Neil Kunzler. |
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9-1-1 Commission Deploys Simulcast Radio Dispatch
and EMS Operations Channels
The Eastern Shore of Virginia
9-1-1 Commission placed a simulcast radio system for F1 (Rescue Dispatch) in
operation during June 2015. The system
allows transmitters at multiple sites to be keyed simultaneously to deliver
dispatch traffic shore-wide. Previously,
three separate transmitters were used based on the geographic location of the
call. When simulcasted, dispatches and
radio messages cover all areas; incidents in multiple geographic areas do not
have to be replicated. Additionally, the
Commission deployed a simulcast EMS operations channel that moves EMS radio
transmissions from the dispatch channel during July 2015. The EMS Operations channel utilizes multiple
repeaters to broadcast 9-1-1 radio traffic and rebroadcast field communications
shore-wide. As the EMS Operations channel
was readied for operations, field radios were reprogrammed.
Atlantic Communications was
awarded the contract to provide, deliver, install, and integrate the new
simulcast dispatch radio system and perform related tasks.
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Eastern Shore 9-1-1 Center is NOAA Weather–Ready
Nation Ambassador The Weather-Ready Nation
Ambassador initiative is an effort to formally recognize NOAA partners who
are improving the nation’s readiness against extreme weather, water, and
climate events. Eastern Shore 9-1-1 Center is committed to work with NOAA and
other Ambassadors to strengthen national resilience against extreme weather.
Additional information regarding Weather-Ready Nation can be found on the
National Weather Service website: http://www.nws.noaa.gov/com/weatherreadynation/ |
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Communications Manual
Amendments Through December 17, 2017 Incorporated
Changes in
Communications Manual By Date
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ESVA 9-1-1 Assumes 9-1-1 Services for Town of
Chincoteague
On Monday, November 18, 2013, the Eastern Shore of
Virginia 9-1-1 Communications Center transitioned and began receiving 9-1-1
calls that were previously routed to and processed by the Town of
Chincoteague. The Eastern Shore 9-1-1
Center will transfer any police related calls to the Chincoteague Police
Department for dispatch, but will directly dispatch fire and EMS calls to the
Chincoteague Volunteer Fire Company (Station 3).
On October 21, 2013, Chincoteague Town Council voted
to transition Chincoteague’s 9-1-1 services and the dispatch of Station 3 to
the ESVA 9-1-1 Center. The last several weeks have included planning for the
transition and the development of an agreement between the Town of Chincoteague
and the ESVA 9-1-1 Commission.
FOR ALL EMERGENCIES, DIAL 9-1-1
Non-Emergency
Phone Numbers: (757) 787-0911, 824-0911, 442-0911
9-1-1
Administration: (757) 787-0909
Copyright 2018, Eastern
Shore of Virginia 9-1-1 Commission
Contact the Webmaster
Last Updated April 9, 2018