Eastern Shore 9-1-1 Communications Overview

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The Eastern Shore of Virginia 9-1-1 Communications Center serves the Counties of Accomack and Northampton.  All 9-1-1 calls are received by the ESVA911 Communications Center.  Police calls are transferred to local Sheriff's Offices, the Chincoteague Police Department, or the Virginia State Police for handling and dispatching.  Fire and emergency medical services calls are handled and dispatched directly to fire and EMS agencies by the staff of the Eastern Shore of Virginia 9-1-1 Communications Center.

In addition to receiving wireline 9-1-1 calls, the Eastern Shore 9-1-1 Center also serves as an answering point for cellular and other wireless 9-1-1 calls. The Center is capable of and committed to receiving Enhanced Wireless 9-1-1 Phase I and Phase II Calls. 

The Eastern Shore 9-1-1 Center uses Motorola Solutions' Emergency CallWorks telephone call handling equipment and software.  Our Computer Aided Dispatch system is provided by SunGARD/HTE (OSSI), and radio dispatching is supported by four Motorola MCC5500 communications consoles.

The Center also serves as an Emergency Operations Center (EOC) for any consolidated Emergency Services operations of the two counties and the Town of Chincoteague, as well as housing the Accomack County Emergency Operations Center.

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